1. Do I need a referral to book an appointment?

No, you don’t need a referral to access our services. There are three main options:

1. Medicare: To claim a rebate through a Mental Health Care Plan (MHCP), you’ll need a referral from your GP.

2. NDIS: If you’re a self-managed or plan-managed NDIS participant, you can self-refer, no GP referral needed.

3. Private: Anyone is welcome to privately self-refer and access services without a MHCP or NDIS plan.
   

2. What ages do you work with?

We work across the lifespan, from early childhood through to older adulthood. Whether for therapy, assessment, or support, services are tailored to suit the developmental and cultural needs of each client.

3. Do you offer Telehealth sessions?

Yes. Telehealth is available for therapy and some assessments, depending on your goals and needs. We’ll work with you to decide what best supports you.

4. What can I expect in the first session?

In your first session, we focus on building a safe and collaborative relationship. You’ll have the space to share your story, discuss your goals, and ask any questions. If you’re here for an assessment, we’ll outline the process and tools specific to your needs.

5. Do you accept NDIS clients?

Yes. We welcome self-managed and plan-managed NDIS participants. We also provide reports to assist with access requests, plan reviews, and functional assessments. NDIA-managed services will be available once our registration is complete.

6. What types of assessments do you offer?

We provide a wide range of assessments including:

• ADHD

• Autism (ASD)

• Intellectual Disability

• Learning Disorders (coming soon)

• Mood & Anxiety

• Personality

• Psychosis & Thought Disorders

• Tailored or Forensic Assessments

Assessments often include clinical interviews, cognitive testing, academic achievement, adaptive behaviour tools, collecting information from various sources, and condition-specific screeners.

7. What’s the difference between therapy, mentoring, and support groups?

Therapy is one-on-one clinical support with a registered psychologist.

Support groups offer a safe, guided space to connect with others with shared lived experience.

Mentoring (coming soon) provides lived-experience-based guidance, particularly for those navigating reintegration, recovery, or systemic challenges.

8. I’ve had difficult experiences with services in the past. Will I be judged?

Absolutely not. Many of our clients come to us after feeling misunderstood or let down by other systems. We listen without judgement, honour your lived experience, and create space for healing at your pace, with honesty, care, and respect.

9. What’s your cancellation policy?

We ask for at least 48 hours’ notice if you need to cancel or reschedule. Cancellations with less than 48 hours’ notice, or non-attendance, will incur the full session fee, as that time has been reserved for you.

10. I’m not sure what service I need. Can I talk to someone first?

Yes, we offer a free connection call to help you explore your needs, ask questions, and see if we’re the right fit. There’s no pressure, just a supportive first step.

11. Can you help me navigate the NDIS process?

Yes. After an initial assessment, we can assist with supporting documentation, access requests, plan reviews, and reports. We also offer advocacy and system navigation to help clients and families understand their options every step of the way.

12. Do you take forensic or justice-related referrals?

Yes. We work with individuals who have experienced or caused harm, and provide forensic assessments, post-incarceration therapy, and rehabilitation-focused support. We also collaborate with legal systems, reintegration services, and case managers where appropriate.

13. What are your fees, and are rebates available?

Fees vary depending on the service. Medicare rebates are available with a valid MHCP. NDIS (self-managed and plan-managed) participants can use their funding for eligible services. A detailed fee and rebate guide is available upon request.

14. Do you offer services in other languages or accessible formats?

Our clinic is committed to accessibility. While our primary language is English, we can arrange interpreters and adapt materials to suit cognitive, visual, sensory, or communication needs. Let us know how we can best support you.

15. How do you ensure cultural safety?

We proudly offer a culturally respectful, inclusive service for all people, including Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse (CALD) clients, LGBTQ+, and neurodivergent individuals. We work with humility, ongoing learning, and a commitment to meeting people where they are, while honouring each person’s story, identity, and strength.